Privacy Policy

PRIVACY STATEMENT

CELLAR FRESH CORPORATION (“Us”, “We”, “Ours”) takes your privacy very seriously and is committed to protecting and respecting your personal data privacy. To demonstrate our commitment, we are at the forefront of complying with the Data Privacy Act of 2012 (“DPA”), its implementing rules and regulations, memorandum circulars, advisories, and opinions. This Privacy Policy is intended to inform you
regarding our privacy practices concerning the collection, use, and disclosure of your personal information when using our shopping services available at the Cellar Fresh website.


By visiting cellarfresh.com and placing an order or using our services, you agree to the collection and use of information in relation to this policy. The personal information that we collect is used to respond to your inquiries, verify and confirm your orders, and provide you with personalized shopping services.


PRIVACY NOTICE
PERSONAL AND BUSINESS INFORMATION

In our endeavor to provide you with an excellent shopping experience, we collect and process personal information about you when you interact with us and purchase goods and services through our website. We require you to provide us with personally identifiable information, including but not limited to the following:

  • Full name
  • Telephone Number
  • Date of Birth
  • Email Address
  • Delivery and Billing Address
  • Payment Details
  • Any other information you provide


USE AND COLLECTION
With your consent, CELLAR FRESH CORPORATION will collect and process personal information to provide you with the best shopping experience and personalized services. Any information that needs to be shared with third party/ies, business partners, or government agencies will be encrypted and filtered and used for a legitimate business purpose, to improve our products and services, to support our processes, to strengthen our internal risk protocols, and to provide you with seamless service.

Furthermore, the information that you provide may be used for the following purposes:

  • Website account creation
  • Newsletter signup
  • Order processing
  • Order delivery and delivery updates
  • Customer service and after-sales support
  • Providing relevant product information
  • Administering your account with us
  • Improving, modifying, and customizing website layout and/or design for a better user experience
  • Identifying users and visitors and conducting research on demographics
  • Sending you information based on interests and usage which may be useful, or which may have been requested regarding our products and services

For as long as either required by law or relevant for the purposes stated above:

  • Browsing the www.cellarfresh.com website will not require you to provide any personal information. You may remain anonymous, and we will not be able to identify you unless you register and create an account with CELLAR FRESH CORPORATION.
  • CELLAR FRESH CORPORATION will not sell, share, or trade your personal information collected online with third parties, except in the case of relevant information being passed onto our third-party logistics partners or third-party payment partners as necessary to process your orders, payments, and delivery. This would include, but may not be limited to, name, bank account/credit card/debit card, shipping address, and other order-related information. The processing of your personal information by CELLAR FRESH CORPORATION's third-party logistics partners and third-party payment partners is covered by appropriate outsourcing, subcontracting, or data-sharing agreements to ensure confidentiality, integrity, and availability of the personal information processed, prevent its use for unauthorized purposes, and generally comply with the legal requirements of R.A. No. 10173 or the Data Privacy Act of 2012, its Implementing Rules and Regulations, Memorandums, Circulars, Advisory, and Advisory Opinions.
  • We may also send you marketing and/or promotional materials, from which you can unsubscribe upon receipt of the notice.
  • Personal information collected online may be disclosed within our corporate group for internal use only and in accordance with the above purposes, subject to the execution of the appropriate Data Sharing Agreement as may be needed.

CELLAR FRESH CORPORATION will implement reasonable and appropriate organizational, physical, and technical security measures for the protection of its users and visitors’ personal information. CELLAR FRESH CORPORATION shall ensure that the security measures being and to be implemented shall maintain the availability, integrity, and confidentiality of personal information against accidental or unlawful destruction,
alteration, disclosure, or any other unlawful processing.

CELLAR FRESH CORPORATION will endeavor to ensure that all information collected from you is safely and securely stored. We will protect your personal information by:

  • Restricting third-party access to your personal information unless necessary.
  • Not retaining your personal information for any period longer than required to fulfill the above purposes.
  • All payment-related data is encrypted as per our third-party payment partners’ policies.

Our Privacy Policy complies with the applicable laws governing the protection of personal data and represents the industry’s best practices.

Any transfer, access, amendment, erasure, storage, blocking, or processing of your personal data will only be done by CELLAR FRESH CORPORATION with your consent.

EXCEPTIONS

CELLAR FRESH CORPORATION is committed to complying with applicable laws governing the protection of personal data. However, in exceptional circumstances, if CELLAR FRESH CORPORATION is required by law or by order of competent authority to disclose personal information, especially if the disclosure is deemed essential to prevent a threat to life or health, national security, or for other law enforcement purposes, it will
do so.


RIGHTS OF DATA SUBJECT
You have the right to specify how you want CELLAR FRESH CORPORATION to handle your information and protect your privacy by informing us. We recognize the importance of your rights as a data subject under the DPA as follows:

  • Right to be informed
  • Right to object
  • Right to access
  • Right to correct
  • Right to rectification
  • Right to damages
  • Data Portability

MISCELLANEOUS PROVISIONS

The personal information you have provided on our website shall be retained for as long as necessary to fulfill the purposes for which it was collected, to meet regulatory requirements, resolve disputes, prevent fraud, abuse, and enforce our terms and conditions.

Customers undertake to treat the personal information relayed to the website confidentially and not make it available to unauthorized third parties. Customers accept and agree that CELLAR FRESH CORPORATION cannot be held liable for misuse of passwords unless such misuse is a result of our actions.

WEB ANALYTICS

Log Data

When using the website, CELLAR FRESH CORPORATION's servers will automatically record the information that your browser sends, such as but not limited to the IP address, type of browser, referring site or page, pages visited within the website, access dates and time, or operating system. This information is collected to help us customize and/or improve our website and the services and experience we provide and will not be used in association or conjunction with any other personal information.

Cookies

CELLAR FRESH CORPORATION may implement or install cookies to collect information and help us improve our website and our shopping services. A cookie is a file that is placed on your web browser or mobile device to track activities on our website but is not used to run any other program. You have the option to either accept or refuse these cookies and disable cookies by modifying your browser settings. If you choose to refuse our cookies, certain functionalities on the website may also be disabled.

OUR COMMITMENT

CELLAR FRESH CORPORATION is committed to securing your personal information and assures that we adhere to a high standard of security and confidentiality in all our processes. We have adopted all reasonable physical and technical measures relevant to collecting personal information and sensitive personal information and have placed protocols to secure this information.

UPDATES
By accepting this Privacy Policy, you acknowledge that CELLAR FRESH CORPORATION reserves the right to modify and change this Privacy Policy at any time. CELLAR FRESH CORPORATION will endeavor to ensure that any changes to this policy will be made available immediately on the website.

ACKNOWLEDGMENT
By accepting this Privacy Policy, you agree and accept that all personal information provided by you will be true and accurate and will be kept up to date, and that you will inform us of any changes in the same, which you can do by accessing your CELLAR FRESH CORPORATION account.

You likewise acknowledge that you have read this Privacy Policy, understood its contents, and consent to the processing of personal information pursuant to the purposes described above. By accepting this Privacy Policy, you agree that your consent does not preclude the existence of other criteria for lawful processing of personal data and does not waive any of your rights under the Data
Privacy Act of 2012 and other applicable laws.

CONTACT INFORMATION
For questions, feedback, and/or concerns about this Privacy Policy, you may contact us at:

CELLAR FRESH CORPORATION
Address: SMB Prestige Bldg. 40 San Buenaventura St., Bagong Ilog, Pasig City, Metro Manila, Philippines
Telephone: (02) 8465-9000
Mobile Phone: +639171302318
Email: ask@cellarfresh.com