[title]
[message]Frequently Asked Questions
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How do I place an order?
- Choose the product you want and click it to see the details.
- Select the item then click “Add to Cart”.
- When you’re ready to complete your order, click on the Cart icon located on the upper right.
- Click “Checkout” and fill in the required shipping and billing details before placing an order. Make sure the addresses and ZIP/Postal Codes were input correctly to avoid any inconveniences.
- Click Place Order
Do I still need to create an account before ordering?
Yes! Creating an account is a must since we do want to get to know you better and be part of our exciting journey. More exclusive offers and perks when you subscribe to our website. Stay tuned!
Can I still change the items I selected after the order has been placed?
No, all items are considered as confirmed and final already once placed.
How do I change my delivery address when placing an order?
- First, select the item/product you wish to order.
- Proceed to check out and click the delivery address field for you to input your preferred address.
What is the minimum order amount?
- No minimum order amount required!
- But you can enjoy FREE shipping with a minimum amount required of P3,000.00*
*Depending on your preferred delivery option
What are your payment methods?
You can pay through the following methods:
- Cash on Delivery (COD)
- Bank Deposit
- Cashless Transactions through PayMongo - Visa, Mastercard, GCash, Maya, GrabPay, Coins PH, 7Eleven, and more!
- Cash on Delivery (COD) will only be activated for all orders worth up to P10,000.00
- All orders worth above P10,000.00 will automatically be paid using Bank Deposit or Cashless Transactions.
- All orders for Click & Collect option will be paid using Bank Deposit or Cashless Transactions only.
How do I pay using Bank Deposit?
- Choose the product you want to order and click “Add to Cart”.
- Navigate to the upper right corner and click the Cart icon.
- Once ready, you may click “Checkout” and fill in all necessary shipping and billing details.
- Click “Bank Deposit” on the Payment section.
- You may send your payment to our only bank account indicated below:
| Branch Name | Unionbank |
|---|---|
| Account Number | 001860006775 |
| Account Name | BOOZER INC UNDER THE NAME OF BOOZER |
- Once sent, kindly send proof of payment (screenshot) to the following:
- Email – ask@cellarfresh.com accounting@cellarfresh.com
- Messenger Chatbox
- Sending of screenshot or proof of payment should only be until 30 minutes of order placement.
- Failure to send within the given timeframe would result in automatic order cancellation.
Where and when do we deliver?
- We deliver within Metro Manila and Limited Greater Manila Areas. Please see below:
- Cavite – Bacoor, Imus, Dasmarinas
- Laguna – San Pedro
- Rizal – Antipolo
- Bulacan – Obando, Meycauayan
- We deliver depending on the delivery options you preferred:
| Delivery Options | Time Frame | |||
|---|---|---|---|---|
| Ordering | Delivery (ETA) | Special Cases / Days Available | Serviceable areas | |
| Next Day Delivery | 12:00 AM - 12:00 NN | Morning next day | Thusday (5:01 PM - 11:59 PM) - Monday delivery Friday (5:01 - 11:59 PM), Saturday, Sunday - Tuesday delivery | NCR and Limited GMA |
| 12:01 NN - 5:00 PM | Afternoon next day | |||
| 5:01 PM - 11:59 PM | The following day | |||
| Same Day Delivery | 12:00 AM – 2:00 PM (At 2:01 PM onwards, Same Day Delivery will be disabled, all orders automatically subject for Next Day Delivery) | Delivery within day around 12:00 NN – 7:00 PM | Monday to Friday | NCR only |
| Click & Collect (Self Pick-up at The Mezz) | All confirmed orders selected by customer are qualified | Items ready for pick- up at The Mezz around 3-5 hours upon order. | Monday to Sunday | N/A |
What are the shipping rates?
You can choose from the following delivery options below:
| Serviceable areas | Next Day Delivery | Same Day Delivery | ||||
|---|---|---|---|---|---|---|
| P1-999.99 | P1000-2999.99 | P3000 and above | P1-999.99 | P1000-3499.99 | P3500 and above | |
| NCR | P100.00 | P50.00 | FREE | P200.00 | P150.00 | FREE |
| Limited GMA | P200.00 | P200.00 | P150.00 | FREE | ||
How does Click & Collect work?
- Click & Collect is a self pick-up scheme that can be used as an option! It’s always free and very accessible since Cellar Fresh’s products are displayed in a showroom inside the SMB Prestige Bldg. Compound at The Mezz.
- You may choose Click & Collect option for all your orders and expect your order will be ready up to 3 hours*!
| Pick-Up Option | Time Frame | Operating Hours | Address | |
|---|---|---|---|---|
| Ordering | Delivery | |||
| Click & Collect | All confirmed orders selected by customer are qualified | Items ready for pick-up at The Mezz around 3-5 hours* upon order. Customer Service Team to communicate to customer regarding Order Status. | Monday to Sunday from 9:00AM to 9:00PM only | The Mezz SMB Prestige Bldg, 40 M. San Buenaventura St., Bagong Ilog, Pasig City 1600 |
| *3 hours minimum up to 5 hours maximum only; CS Team to update customer regarding status | ||||
How do I track my orders?
We're actively addressing this matter! However, if you need updates on your order status, please don't hesitate to contact us on the ff and we’ll be more than happy to assist you:
- Email – ask@cellarfresh.com
- Mobile Number – +639171302318
- Facebook Page – @cellarfresh https://www.facebook.com/profile.php?id=100091902530689
- Instagram Page – @cellarfresh
https://www.instagram.com/cellarfresh?utm_source=ig_web_button_share_sheet&igsh=ZDNlZDc0MzIxNw==
Can I still change my delivery address once order has been made?
- No, you can no longer change the delivery address once the order is placed.
- The only option you can do is to cancel the order and place a new one with the correct and preferred delivery address.
Do you have any Return and Refund Policy?
- All purchases made on Cellar Fresh website are considered final. Please ensure to review delivery timelines during the checkout process.
- Upon receiving your items from our delivery rider, it is important to inspect them carefully. Once received in satisfactory condition, the sale is deemed final.
- Return Policy is only effective within 24 hours upon item receipt
How can I request a return or refund?
- Navigate to the bottom part of the page and click Contact Us.
- Fill in necessary fields such as Name, Contact Number, Email Address.
- On the drop-down list of concerns, Select Return and Refund.
- Write narrative description regarding item issue.
- Upload Photos & Videos for proof.
- Once done, click Send.
- For more details, visit our Refund and Return Policy.
What are the valid conditions for Return?
- Damaged Product
- Defective Product (if any)
- Expired Item
- Wrong Item Received
- Missing Item
- Change of Mind is an invalid condition for Return
- Promo items are strictly non-returnable
Are there packaging guidelines for returning an order?
- Torn/Damaged Packaging
- Plastic wrap or seal intact
- Item must not be used/consumed
- Item must include all packaging and accessories (if item is bought by set/pack e.g. GWP)
If wrong item received?
- Items must not be used/consumed
- Item must be sealed and in original condition, with all packaging and accessories (if item is bought by set/pack e.g. GWP)
Do you have any issues with our website and how do I reach you out?
- If you've received an email confirmation, rest assured that your order has been received and will be processed promptly.
If you haven't received any email confirmation, please reach out to us to inquire about the status of your order. - If you encounter any persistent issues, please don't hesitate to chat with us right away so we can assist you. You may provide screenshots so we can address them accordingly.
- For all messages or concerns, do not hesitate to reach us out on the following:
o Email – ask@cellarfresh.com
o Mobile Number – +639171302318
o Facebook Page – @cellarfresh https://www.facebook.com/profile.php?id=100091902530689
o Instagram Page – @cellarfresh
https://www.instagram.com/cellarfresh?utm_source=ig_web_button_share_sheet&igsh=ZDNlZDc0MzIxNw==